Shipping
costs reflect shipping within the continental United States and will arrive by
either USPS Priority Mail or UPS service. International shipping costs are higher.
Please contact katydidhandcrafted@gmail.com
for additional information. Tracking
information will be provided.
If
an item arrives damaged, please notify us within five days. If a package is
marked as delivered and is not received, please contact your local post office
or service to locate the package.
Unfortunately, we are unable to offer a refund if the package is not
located. If a package is returned to us as being undeliverable, we will refund
you the purchase price of the item but will not refund the shipping charges.
Return
and Refund Policy
Our
return policy lasts 30 days.
Unfortunately, after 30 days we can’t offer you a refund or exchange.
To
be eligible for a return, your item must be unused and in the same condition
that you received it. Custom items are exempt from being returned.
Please
contact us at katydidhandcrafted@gmail.com
to discuss concerns and possible solutions before shipping the item back. The return
shipping address is: 7247 Apache Trail, Holland, OH 43528.
Return
shipping costs are your responsibility and non-refundable. It is recommended you use a trackable
shipping service or purchase shipping insurance.
Once
your returned item is received and inspected, we will send you an email to
notify you that we have received your return item. After inspection and approval, your refund
will be processed and a credit will automatically be applied to the original
method of payment within seven days. Original shipping charges are non-refundable.
